Overview

Effective Date: August 4, 2026

Welcome to Wekonneck Marketplace (“Wekonneck,” “we,” “our,” or “us”). Wekonneck is an online marketplace that connects buyers with independent vendors offering products and services. Because products are sold by independent businesses, certain policies may vary by vendor. This policy explains the responsibilities of Wekonneck, our vendors, and our customers.

Marketplace Responsibility

Wekonneck provides the online platform where buyers and vendors conduct transactions.

Unless otherwise stated:

• Wekonneck does not manufacture, own, warehouse, or ship products listed by vendors.
• Vendors are solely responsible for product quality, inventory accuracy, order fulfillment, shipping, returns, exchanges, warranties, and customer service.
• Wekonneck may assist in resolving disputes but is not a party to the sales contract between buyers and vendors.

Order Processing

Each vendor is responsible for processing orders.

Vendors are expected to:

• Confirm new orders within 24–48 hours.
• Ship products within the processing timeframe displayed on their listing.
• Notify customers immediately if delays occur.
• Keep inventory accurate to avoid cancellations.

If a vendor cannot fulfill an order, the order may be cancelled and the customer will receive a full refund.

Shipping Policy

Shipping Methods

Shipping methods are selected by each vendor and may include:

• Standard Shipping
• Expedited Shipping
• Local Delivery
• Local Pickup
• International Shipping (where offered)

Estimated delivery dates shown during checkout are estimates only.

Actual delivery may vary due to:

Other circumstances beyond the vendor’s control

Weather

Carrier delays

Customs processing

High shipping volume

Natural disasters

Tracking Information

When available, vendors must provide shipment tracking information after the order has shipped.

Customers will receive shipping updates by email or through their Wekonneck account.

Only regular priced items may be refunded. Sale items cannot be refunded.

Multiple Vendor Orders

If your cart contains products from multiple vendors:

Each vendor fulfills their own portion of the order independently.

Products may arrive in separate packages.

Different shipping charges may apply.

Delivery dates may vary.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping Delays

Wekonneck is not responsible for shipping delays caused by:

Force majeure events

Shipping carriers

Customs agencies

Weather events

Incorrect shipping address

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• Vendors are not responsible for lost packages.
• Additional shipping fees may apply for reshipment.
• Orders returned to the sender may incur additional charges.

Lost or Damaged Packages

If an order arrives damaged or appears lost:

Customers should contact the vendor within 48 hours and provide:

• Order number
• Photos of damaged packaging
• Photos of damaged products (if applicable)

The vendor will investigate with the shipping carrier and determine the appropriate resolution.

4. Return Policy

Each vendor establishes their own return policy.

Vendor-specific return policies appear on the product listing and supersede the general marketplace policy where applicable.

Unless otherwise specified, Wekonneck recommends the following standard return policy.

Eligible items may be returned within 30 days after delivery if they are:

• Unused
• In original condition
• In original packaging
• Accompanied by proof of purchase

Items That Cannot Be Returned

Unless defective or required by law, the following items are generally non-returnable:

• Customized products
• Personalized items
• Digital downloads
• Gift cards
• Opened health and beauty products
• Food and perishable goods
• Intimate apparel
• Hazardous materials
• Final sale or clearance merchandise

Return Authorization

Customers must contact the vendor before returning any item.

Unauthorized returns may be refused.

The vendor will provide:

• Return instructions
• Return address
• Return authorization (if required)

Return Shipping

Unless the item is defective or the vendor made an error, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping service.

Refund Policy

Refund eligibility is determined by the vendor according to their published return policy.

Refunds may be issued for:

• Returned products
• Cancelled orders
• Defective merchandise
• Incorrect shipments
• Lost shipments (when confirmed)

Refunds are issued to the original payment method. Processing typically requires 5–10 business days after approval, although financial institutions may require additional processing time.

Partial Refunds

A vendor may issue a partial refund when:

• Items show signs of use
• Packaging is missing
• Accessories are missing
• Products are damaged by the customer
• Only part of an order is returned

Non-Refundable Charges

Unless prohibited by law, the following may not be refunded:

• Original shipping charges
• Return shipping costs
• Gift wrapping fees
• Optional service fees

Order Cancellation Policy

Customers may request cancellation before an order has shipped.

Approval depends on whether the vendor has begun processing the order.

If the order has already shipped, customers must follow the vendor’s return policy.

Vendor Cancellation

A vendor may cancel an order due to:

• Inventory shortages
• Pricing errors
• Product discontinuation
• Suspected fraud
• Payment verification failure
• Shipping restrictions

Customers will receive a full refund if the vendor cancels an order.

 Services Purchased Through Wekonneck

For service bookings (such as freelance, professional, or local services), cancellation and refund policies are determined by the individual service provider.

Customers should review the provider’s cancellation terms before booking.

Buyer Protection & Dispute Resolution

If a buyer cannot resolve an issue directly with a vendor, Wekonneck may review the transaction.

Wekonneck may request evidence from both parties, including:

• Order confirmations
• Tracking information
• Photos
• Communications
• Receipts
• Delivery confirmation

After reviewing the available information, Wekonneck may, at its sole discretion:

• Facilitate communication between the buyer and vendor
• Recommend a refund or replacement
• Issue a refund where marketplace policies or applicable law require
• Suspend or restrict vendors who repeatedly violate marketplace policies

Repeated violations may result in vendor account suspension or permanent removal from the marketplace.

Vendor Responsibilities

All vendors agree to:

• Ship orders promptly.
• Accurately represent products and services.
• Maintain sufficient inventory.
• Honor published return and refund policies.
• Respond to customer inquiries promptly.
• Resolve disputes professionally.
• Comply with all applicable consumer protection laws.
• Maintain accurate business information within Wekonneck.

Failure to meet these standards may result in account restrictions, suspension, or termination.

Customer Responsibilities

Customers agree to:

• Provide accurate shipping and billing information.
• Review product descriptions carefully before purchasing.
• Contact vendors promptly regarding any issues.
• Return items in accordance with the vendor’s policy.
• Communicate respectfully with vendors and marketplace support.

Policy Changes

Wekonneck reserves the right to update or modify this policy at any time. Changes become effective upon publication on the marketplace. Continued use of Wekonneck constitutes acceptance of the revised policy.

Contact Us

For marketplace support, dispute assistance, or general inquiries, please contact Wekonneck Customer Support through the Contact Us page available on the Wekonneck website.

For questions regarding specific products, shipping, returns, or refunds, customers should first contact the vendor directly through their Wekonneck storefront or order page.