FAQ

Frequently Asked Questions

For Buyers

How do I place an order?
Simply browse our categories, add your desired items to the cart, and proceed to checkout. You can pay securely using our available payment methods.

Can I track my delivery?
Yes! Once your order is shipped, you will receive a tracking number via email. You can also track your order directly in your account dashboard under “Orders”.

What is your return policy?
We offer a 7-day return window for most items if they are in their original condition. Please check the specific seller’s return policy on the product page for more details.

For Sellers

How do I become a seller?
Click on “Become a Seller” in the header, fill out the registration form, and our team will review your application within 24-48 hours.

How do I get paid?
Payments are processed securely and transferred to your registered bank account or digital wallet according to our weekly payout schedule.

Who handles the shipping?
Sellers can choose to handle their own shipping or use our integrated logistics partners for a seamless delivery experience.

Shipping & Delivery

How long does delivery take?
Standard delivery typically takes 3-5 business days. Express options may be available depending on your location and the seller.

Do you ship internationally?
Yes, based on where your seller is located and the shipping destination they ship to.

What should I do if my package is delayed?
If your package hasn’t arrived within the estimated timeframe, please contact the seller directly or reach out to our Customer Care team for assistance.