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Have a question or need help? Our team is here to support you every step of the way.
Got Question?
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Customer Support
support@wekonneck.com
Live Chat
Available Mon–Sun, 08:00–22:00 (GMT+7)
Business & Partnerships
business@wekonneck.com
Office Address
Location
Shopzy HQ – Ontario, Canada
Frequently Asked Questions
Why did my payment fail even though my account was charged?
Refunds for failed payments are processed automatically and usually take 1–3 business days, depending on your bank or payment provider. For credit card payments, it might take up to 7 business days to reflect on your statement.
What should I do if I was charged twice for the same order?
Refunds for failed payments are processed automatically and usually take 1–3 business days, depending on your bank or payment provider. For credit card payments, it might take up to 7 business days to reflect on your statement.
My checkout keeps failing. How can I fix this?
Refunds for failed payments are processed automatically and usually take 1–3 business days, depending on your bank or payment provider. For credit card payments, it might take up to 7 business days to reflect on your statement.
How long will it take to get a refund for a failed transaction?
Refunds for failed payments are processed automatically and usually take 1–3 business days, depending on your bank or payment provider. For credit card payments, it might take up to 7 business days to reflect on your statement.
Why can’t I complete my payment with a voucher or promo applied?
Refunds for failed payments are processed automatically and usually take 1–3 business days, depending on your bank or payment provider. For credit card payments, it might take up to 7 business days to reflect on your statement.
Locate Us Easily
Location
WeKonneck HQ – Ontario, Canada
Time
We’re available online 24/7
Responsive
Customer service available 24/7
Secure Payment
Pay with popular and secure payment methods
Shipping
Free, fast, and reliable worldwide
60-day Return Policy
Enjoy a worry-free 60-day return policy.